Overview
Transparency and compliance are central to how Gaudium operates. The policies below explain how our services are delivered, how personal data is handled, and how complaints or refunds are managed. We encourage all clients and visitors to review these documents carefully.
All services are governed by the following policies. Each document sets out your rights, our responsibilities, and how services are delivered.
Terms & Conditions
These Terms & Conditions govern the use of Gaudium’s website, services, and communications. They define service scope, responsibilities, limitations, and the contractual framework under which our services are provided.
Refund & Cancellation Policy
This policy explains when refunds may or may not be available and outlines how cancellations are handled. It reflects the professional, time-based nature of Gaudium’s services and the distinction between services rendered and outcomes beyond our control.
Privacy Policy
This Privacy Policy explains how Gaudium collects, uses, stores, and protects personal data across all jurisdictions in which we operate. We are committed to handling personal information lawfully, transparently, and securely.
Complaints & Escalation Policy
This policy sets out the structured process for raising concerns, how complaints are reviewed, and the escalation pathway where required. Our aim is to ensure all complaints are handled fairly, consistently, and professionally.